Warranty

PRODUCT WARRANTY

SLEEPTHETIC ADJUSTABLE BED BASE LIMITED WARRANTY

Bedding Affairs warrants its adjustable bed base products (with exceptions as indicated below), to the original purchaser, to be free of defects for a period of One year from the date of purchase. This limited warranty covers all parts and/or workmanship against defects or breakage in normal intended use. This limited warranty does not cover damage caused by accidental dropping, rough handling, or misuse of the product, including tampering, or the application of electrical power other than that listed on the label (24V or 29V, depending on the model). Altering or tampering with the label will also void this warranty. This limited warranty covers our products for use in the country they were purchased from. Should you attempt to use this product in another country, warranty will be void. This warranty gives you specific legal rights and you may also have other rights, which vary from country to country.

BEDDING ACCESSORIES LIMITED WARRANTY

Bedding Affairs Limited Warranty extends only to the original purchaser of a product who remains in possession of said product at the time of a claim under the warranty. This warranty applies to defects in materials and workmanship for Hotelier Prestigio, Cotton Pure, Palais Suite, Sleepthetic, Sheets, Bed Linens, Pillow, Bolster, Protectors, Quilt/Duvet, Quilt Cover, Mattress Protector and extends for a period of 3 months from the date of purchase.

If during the warranty period, a product is found to be defective because of defects in materials or workmanship, Bedding Affairs will replace the product at no additional charge for the product. A customer must promptly provide notice in writing of a claim under this warranty in accordance with these terms and conditions to Bedding Affairs no later than 14 days from the date of discovery of the defect. The customer shall be responsible for any shipping or other charges incurred in returning the product and delivery of any replacement. Defective products must be returned, along with the product invoice, prepaid to Bedding Affairs at the address below. Bedding Affairs makes no warranty with respect to the natural settling of filling material for any product. This warranty will become void if a product shows signs of careless handling or if the product is ripped or torn. All products must be opened, installed, and cleaned in accordance with the care and use instructions included with the product upon delivery in order for this warranty to apply. Implied warranties for a product, if any, shall be limited to the duration of the one 3 months term for this warranty. In no case will Bedding Affairs be liable for the incidental or consequential damages, whether such damages are claimed on account of the breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property other than the product, or economic losses.

MATTX MATTRESS LIMITED WARRANTY

The MattX Mattress Limited Warranty extends only to the original purchaser of a mattress who remains in possession of said product at the time of a claim under the warranty. This warranty applies to defects in materials and workmanship for MattX Mattresses and extends for a period of 10 years from the date of purchase of a new mattress.

The conditions of the warranty are as follows: (i) the warranty is not transferable and can only be claimed by the original purchaser of a mattress who remains in possession of said mattress at the time of a claim under the warranty; (ii) the customer must have purchased the mattress from www.beddingaffairs.sg or an authorized Bedding Affairs dealer;  (iii) the defects complained of by the customer must concern materials or workmanship of the product purchased; (iv) the defects must not have resulted from use of the mattress outside its intended purpose or from normal wear and tear and proper handling; for example:

(a) a visible indentation or sag greater than one (1) inch in the foam material, meaning an indentation that is visible when no weight is applied to the top of the Product.; (b) any physical flaw in the foam material that causes it to split or crack; or (c) any manufacturing defect in the mattress cover such as fabric tearing or stitching unraveling;

(v) all mattresses must be opened, installed, and cleaned in accordance with the care and use instructions included with the mattress upon delivery; (vi) any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period; and (vii) the customer must advise Bedding Affairs Customer Service of its warranty claim by email at enquiry@beddingaffairs.sg and provide the information required under these terms and conditions.

In the event the conditions of the MattX mattress limited warranty apply, Bedding Affairs will assume responsibility for the repair or replacement of the mattress or its material components (e.g., the mattress cover). Bedding Affairs reserves sole and complete discretion to elect between repairing or replacing a mattress. In the case of a manufacturing defect in the mattress cover, Bedding Affairs may elect to repair or replace the mattress cover rather than replace the entire mattress and reserves sole and complete discretion over that decision. In the event Bedding Affairs chooses to replace the mattress cover, it will do so by replacing it with the current style of cover available, which may be of a different color or material than the original, defective cover.

In the event Bedding Affairs determines MattX mattress limited warranty applies and elects to replace a mattress, the replacement shall be provided only with the customer’s compliance with the following terms: If the warranty claim is made within the first two (2) years of the date of delivery of the mattress, Bedding Affairs will replace the mattress without charge for the mattress to the customer. If the warranty claim is made any time after two (2) years up to and including five (5) years from the date of delivery of the mattress, the prorated replacement charge to the customer is 30% of the original price paid for the mattress. If the warranty claim is made any time after five (5) years up to and including eight (8) years from the date of delivery of the mattress, the prorated replacement charge to the customer is 50% of the original price paid. If the warranty claim is made any time after eight (8) years up to and including ten (10) years from the date of delivery of the mattress, the prorated replacement charge to the customer is 75% of the original price paid.

Under the conditions where the replacement of a product is in compliance with the terms of this warranty, a customer may elect to upgrade to a more expensive product by paying the difference between the pro-rated cost of the original product being replaced and the pro-rated cost of the upgraded product, plus the cost of any related additional sleep system pieces included not being replaced as part of the upgraded warranty exchange.

The customer shall be responsible for any shipping or other charges incurred in returning the product and delivery of any replacement. Defective mattresses, along with any other products received as part of the mattress purchase and included in the mattress purchase price, must be returned, along with the product invoice, prepaid to Bedding Affairs via bank transfer or credit card payment option.

 

WARRANTY EXCLUSIONS

This warranty does not apply to changes to the mattress caused by, or the result of, normal wear and tear, nor changes caused by, or resulting from, circumstances or uses that go beyond the intended use of a mattress, namely, reclining and sleeping.

Every MattX Mattress is crafted individually. Some degree of variation of the finished product is an inherent part of that product and is to be expected. Imperfections that do not prevent ordinary use and enjoyment of the product are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These conditions and any other conditions of a similar nature are not considered to be defects for which customers can seek any remedy under the warranties described herein.

MattX mattresses are designed to work on a firm, solid-surface, on a bed base (e.g., a frame or platform) that is structurally capable of supporting the weight of the mattress and user upon it. This warranty does not cover the product if its use is in a manner incompatible with the use for which the design was intended. The MattX Mattress is intended to be used on a foundation with a center support that has at least 6 support legs in the case of a Super King, King and Queen or with 4 support legs for Super Single and Single mattresses. For Super King, King and Queen slatted-style bed frames or bed base, it is incumbent upon the customer to ensure the frame utilized offers ample structural support for the mattress and foundation in view of the particular slatted-style frame.

This warranty specifically excludes: (a) minor imperfections and cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 1” in the mattress as measured below the quilt level. The settling of quilt fibers is to be expected and is not considered a defect; (g) individual or personalized allergies and sensitivities; (h) naturally occurring cotton or foam aromas; (i) a normal increase in softness of the MattX and foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.

In addition, this warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will render the warranty void: (a) any unsanitary condition; (b) burns; (c) use of the mattress on an improper or non-suitable bed frame; (d) physical abuse to the product; (e) any attempt to clean the product in an inappropriate manner; and (f) improper storage of the product, including but not limited to: storage in a damp location(s), the presence or evidence of insects or rodents, or damage from any other unprotected storage area(s); (g) purchase from resellers who are not authorized retailers.

CUSTOMER RIGHTS

This warranty provides for specific legal rights, and as these rights vary from country to country, customers may also have other rights that are not included herein.

Bedding Affairs makes no medical or health claims regarding its mattresses. Allergies, discomfort, or other conditions, are not covered under this warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

 

Sign Up Newsletter